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A: If the tickets are displayed on the site, they should be available. Unlike many other sites that require brokers to update inventory manually, TicketTurbo.com employs a real-time inventory management system that removes tickets from the site the moment they are sold.

TURBOTIP ~ While rare, orders sometimes cannot be filled. In the unlikely event that your order cannot be filled, you will NOT be charged and you will receive an automated email with the subject "Feedback From Ticket Tracker" notifying you of the cancellation.

But rather than waiting for this email, we advise all buyers to contact the broker directly by calling the phone number on the Ticketturbo.com order confirmation That way, should it be that the tickets are unavailable, you will know right away rather than waiting around for nothing.

A: If an event is rescheduled, you will be able to use your tickets on the rescheduled date.

If an event is cancelled without a rescheduled date, contact the selling broker and you will receive a refund.

A: You can contact the seller by calling the phone number listed on the bottom of the TicketTurbo.com email confirmation (you should have received it shortly after placing the order and it will have the subject Ticketturbo.com - Ticket Order Information).

If you cannot locate this email or need more help, feel free to call 877.224.2093 or email support@ticketturbo.com for further assistance.

TURBOTIP ~ Brokers are often busy and aren't always available to pick up their phones. If you placed an order and cannot get in contact with the seller, you can also check your order status by using MyTicketTracker (see "Order Status" below for details). If you've made numerous contact attempts and are still having trouble contacting the seller, please do not hesitate to contact us for assistance.

A: This is a fee that most ticket websites charge for each order. This fee is typically calculated as a percentage of the ticket price and can be based on a number of factors including the costs of obtaining tickets, state and local taxes, etc. These fees generally come in one of the following 4 forms OR some combination:

• Markup: Some sites are set up to mark-up the pre-checkout price of any tickets they display by up to 30%. However, not many sites employ this approach because it makes their ticket prices appear higher.
  
  
• Fee Upon Checkout: Other sites (including TicketTurbo.com) are set to factor a 10% to 30% fee (our fee is 14%) at the beginning of the checkout process. This method is more common than the markup approach but isn't widely used.
  
  
• Markup/Fee Combo: Most sites employ this approach and markup their tickets 5% to 15% before checkout and add another fee of 10% to 15% during checkout. This approach allows them to "soften the impact" of their fees to the user and will probably always be the most popular form.
  
  
• Fee Upon Confirm: Some sites factor in a 10% to 30% fee at the end of the checkout process. Presumably, they are hoping that either (A) people won't notice it or (B) people will just accept it since they already got to the last step. We consider this not only unethical, but borderline fraud and recommend you use proceed with caution if you come across any of these sites.
  
  

TURBOTIP ~ If you're a comparison shopper, It's important to factor service fees into your comparisions. Most sources display all fees at the very beginning of the checkout process and factoring these fees into your price comparisons can help you save some money.

A: Unfortunately not. The tickets shown on the website are listed by thousands of different sellers and will probably be shipped separately. As such, different tickets needs to be ordered separately to assure that the order is routed to the right place.

TURBOTIP ~ When you complete the checkout process, the seller's information will be provided on both the receipt page as well as the automated email confirmation. In the event that you placed 2 or more orders that are being shipped from the same seller, they generally only charge you once for the shipping.

A: To track your order and shipping status, please follow the steps below:

• Step 1) Log onto MyTicketTracker
  
  
• Step 2) Enter the email address and the PIN number located on the automated Ticketturbo.com order confirmation. If you don't know your PIN or forgot which email you entered during checkout, please search your inbox and SPAM folder for an email with the subject "Ticketturbo.com - Ticket Order Information."
  
  If you cannot locate this email or need more help, feel free to call 877.224.2093 or email support@ticketturbo.com for further assistance.

A: While ticket fraud will always be a risk when buying tickets in the secondary ticket market, the best way to minimize that risk is to follow these 2 rules:

• Pay By Credit Card: Regardless what you buy, it's always safer to pay with a credit card because (A) if anything goes wrong, you can always dispute the charge and get your money back and (B) credit cards leave paper trails regarding transaction details and the parties involved. As such, scammers generally avoid payment by credit cards because such payment methods make it difficult for them to get away with their scams.
  
  
• Avoid Sites Where Anyone Can Sell Tickets: As a rule of thumb, if you can list tickets on a site, so can scammers. So another way of minimizing the potential to be scammed is to avoid buying from sites that allow such listings. Of course buying from these sites doesn't necessarily mean you will be scammed as you probably won't. Most people are honest with authentic tickets for sale and if you paid with a credit card, your money should be safe anyway.
  
  But it's one thing to be safe from "losing your money" and it's another thing to be safe from "missing the event." Getting your money back might lessen the impact, but if you end up missing the event, you still got scammed out of your time, effort, and hopes of a memorable experience. So even if your money is safe, it's best to minimize the potential of getting scammed from the beginning and the best way to do that is by avoiding sites that provide scammers with the opportunity.

Although TicketTurbo.com happens to be a site that fits both rules above and this all makes for a great sales pitch, there are many other sites on the web that fit the same description. And if you find better tickets or better prices on one of those sites, we urge you to buy from them instead. But regardless what the case may be, we don't want to see anyone get scammed out of their money OR their time. So we strongly recommend you take these 2 rules into consideration whenever and wherever you buy tickets, period.

A: All seats are together unless noted otherwise. If you don't see any notes in the listing (e.g. piggyback, separates) that suggest otherwise, you can rest assured that all tickets in the listing are side-by-side.

A: Unfortunately not. As much as we would like to help you sell your tickets, we would also like to maximize security for our customers. While most people are honest, scammers tend to target ticket sites that allow individual listings. As such, we prohibit such listings to protect our customers.

A: There are generally 5 shipping options to choose from. Note that if the tickets are being emailed, will-called, or picked up, you should select either standard shipping or near-term special delivery (see details below).

Also note that the seller's contact information will be displayed at the end of the checkout process. If you are in a rush to receive the tickets, it's helpful to call the number on the bottom of the receipt and email confirmation to get in contact with the broker. Doing so will help your order get processed sooner.

• Near-Term Special Delivery ($15): This option applies for orders placed too close to the event date to be shipped via mail. When you see this shipping method as your only option, the tickets will be delivered using one of the following services: email, will-call, local pickup, or courier. You will be given delivery details by the selling broker upon confirmation of your order.
  
  
• Standard Delivery ($15): Tickets are either shipped using an expedited 2–3 day shipping service or delivered via some alternative shipping method if such a method is more convenient. Select this shipping option if either:
  
  (A) You are in no rush to receive the tickets.
  (B) The tickets are being emailed, will-called, or picked up.
  
  
• Express Delivery ($25): Tickets are shipped using an expedited 1–2 day shipping service. Use this method if your event is within the next 72 hours to guarantee that your tickets will arrive in time for the event.
  
  
• Saturday Delivery ($35): Tickets are shipped using an expedited 1–2 day shipping service. Use this method if you are ordering on Thursday night or Friday for a Saturday, Sunday, or Monday event. Please be aware that unless specified, tickets shipped for events on Mondays may not arrive until Tuesday unless "Saturday Delivery" is selected.
  
  
• International Express Delivery (Rates Vary): Tickets are shipped using an expedited international delivery method. Use this method when you are located outside of the United States by selecting your country of origin. Please be aware that international shipments may experience delays that are beyond our control for a variety of reasons including but not limited to: customs delays, transit delays, and local service availability. Please allow at least 5 business days before your event for your tickets to arrive once shipped.