Help - Buying Tickets

A: If the tickets are displayed on the site, they should be available. Unlike many other sites that require brokers to update inventory manually, TicketTurbo.com employs a real-time inventory management system that removes tickets from the site the moment they are sold.

TURBOTIP ~ While rare, orders sometimes cannot be filled. In the unlikely event that your order cannot be filled, you will NOT be charged and you will receive an automated email with the subject "Feedback From Ticket Tracker" notifying you of the cancellation.

But rather than waiting for this email, we advise all buyers to contact the broker directly by calling the phone number on the Ticketturbo.com order confirmation That way, should it be that the tickets are unavailable, you will know right away rather than waiting around for nothing.

A: When brokers list tickets, they are given an option to select what multiples the tickets can be sold in. Some brokers are willing to sell any number of tickets, but most are only willing to sell tickets in multiples of 2. If you cannot select the quantity that you desire, that means that the broker isn't willing to sell tickets in that multiple. If you cannot find the tickets you want in the multiple you desire, please try the technique below:

• Step 1) Sort the tickets by "Availability" by clicking on the top of the column.
  
  
• Step 2) Browse tickets that are available in the exact quantity you desire. If you are looking for an odd set, start from the exact number of tickets you are looking for and work your way up the odd numbers.
  
  
• Step 3) If you cannot find any tickets suitable for you after following the instructions in the previous step, do another search starting with the listing with the highest number of tickets available. As a rule of thumb, the more tickets a broker has on hand, the more flexible they tend to be in terms of what multiples their tickets are sold in.

TURBOTIP ~ If you are looking for 4 or more tickets, it's often quite helpful to consider splitting up into groups. This generally creates far more options and results in a better experience for everyone.

A: If an event is rescheduled, you will be able to use your tickets on the rescheduled date.

If an event is cancelled without a rescheduled date, contact the selling broker and you will receive a refund.

A: This is a fee that most ticket websites charge for each order. This fee is typically calculated as a percentage of the ticket price and can be based on a number of factors including the costs of obtaining tickets, state and local taxes, etc. These fees generally come in one of the following 4 forms OR some combination:

• Markup: Some sites are set up to mark-up the pre-checkout price of any tickets they display by up to 30%. However, not many sites employ this approach because it makes their ticket prices appear higher.
  
  
• Fee Upon Checkout: Other sites (including TicketTurbo.com) are set to factor a 10% to 30% fee (our fee is 14%) at the beginning of the checkout process. This method is more common than the markup approach but isn't widely used.
  
  
• Markup/Fee Combo: Most sites employ this approach and markup their tickets 5% to 15% before checkout and add another fee of 10% to 15% during checkout. This approach allows them to "soften the impact" of their fees to the user and will probably always be the most popular form.
  
  
• Fee Upon Confirm: Some sites factor in a 10% to 30% fee at the end of the checkout process. Presumably, they are hoping that either (A) people won't notice it or (B) people will just accept it since they already got to the last step. We consider this not only unethical, but borderline fraud and recommend you use proceed with caution if you come across any of these sites.
  
  

TURBOTIP ~ If you're a comparison shopper, It's important to factor service fees into your comparisions. Most sources display all fees at the very beginning of the checkout process and factoring these fees into your price comparisons can help you save some money.

A: Unfortunately not. The tickets shown on the website are listed by thousands of different sellers and will probably be shipped separately. As such, different tickets needs to be ordered separately to assure that the order is routed to the right place.

TURBOTIP ~ When you complete the checkout process, the seller's information will be provided on both the receipt page as well as the automated email confirmation. In the event that you placed 2 or more orders that are being shipped from the same seller, they generally only charge you once for the shipping.

A: Ticket prices often appear to be senseless. Identical tickets can vary greatly in price and good seats are often cheaper than seats inferior in comparison. The reason behind these seemingly "crazy" prices is simply because of the fact that the tickets are listed by thousands of different brokers with different ideas as to what their tickets are worth.

A: Because tickets are time-sensitive items, all sales are final and no returns or exchanges are permitted. However, we understand that unexpected things happen and people often find themselves with tickets they can no longer use. We also understand that people often end up with tickets that they realize aren't suitable for them. As such, here's our advice on what to do if you feel compelled to return or exchange your tickets.

• Step 1) Understand that although "no returns/exchanges" is generally an industry-wide policy, this doesn't mean that you cannot sell your tickets. Tickets are "one of a kind items" and generally hold value. As for how much value they hold, that depends on (A) what tickets you have and (B) how much demand there is for your tickets.
  
  
• Step 2) Assess the marketability of your tickets and feel free to use the TicketTurbo site to gauge the current prices for similar tickets. Our pre-checkout prices are equivalent to the prices ticket professionals believe their tickets are worth. While the prices will vary, this will help shine a light on the approximate "market value" of your tickets.
  
  If the prices for similar tickets are lower than the price you paid, be prepared to have some difficulty unloading the tickets. On the other hand, if prices for similar tickets are higher than they were when you purchased the tickets, the tickets should be fairly easy to unload and you might even be able to make a little money in the process.
  
  
• Step 3) Regardless what conclusion you reach, the first thing you should do is list your tickets on at least 3 major ticket sites. Although we prohibit non-professional ticket listings on our site, there are plenty of sites out there where you can list your tickets for free. Keep in mind that the more sites you list your tickets on, the higher the odds of unloading your tickets.
  
  If time allows, wait a few days to see if anyone picks them up. If not, then you might want to consider contacting a few ticket brokers to see if they want your tickets. But be aware that if you sell them to a broker, you probably won't get much for them regardless how marketable they are. So it's best to use this approach as a last resort.

TURBOTIP ~ For those of you looking to trade your tickets, you are probably better off selling them first and then buying the tickets you want after. If you trade tickets with a stranger, you may end up with fraudulent tickets. And if you try to trade with a broker, you probably won't get much in return. So it's probably best to sell your tickets first and then buy another set after.

A: All seats are together unless noted otherwise. If you don't see any notes in the listing (e.g. piggyback, separates) that suggest otherwise, you can rest assured that all tickets in the listing are side-by-side.

A: All seats are full-view unless noted otherwise. If you don't see any notes in the listing (e.g. obstructed view, partial view) that suggest otherwise, you can rest assured that all tickets in the listing have a full view of the event.

A: This is the 3 or 4 digit code on your credit card that provides added security against unauthorized charges.

• For MasterCard, Visa, & Discover: The security code is a 3-digit code on the back of the card as shown below:
  
  
  
• For American Express: The security code is a 4-digit code on the front of the card as shown below:
  

A: For security purposes, our checkout system requires that the shipping and billing addresses match. If you need the tickets shipped to a different address, we strongly recommend you to find someone else whom can ship the tickets to their billing address instead. However, most brokers are don't mind shipping to a different address provided they are convinced that you are the actual owner of the credit card being used. As such, if you need to ship to a different address, please following the steps below:

• Step 1) Checkout as you normally would but enter your SHIPPING ADDRESS in the billing section.
  
  
• Step 2) Click on the checkbox below the shipping options that says "Add special delivery instructions to my order."
  
  
• Step 3) Briefly explain the situation to the broker and enter your billing address there.
  
  
• Step 4) The selling broker's contact information will be provided at the end of the checkout process and on the automated email confirmation. Contact them as soon as you can to confirm that they received our order and are willing to ship the tickets to the address you provided.

TURBOTIP ~ Not all brokers will be willing to ship to an alternate address. Their willingness will depend on their policies and judgment. Please use this as a last resort in the event that you cannot find an someone else that can ship it to their billing address.

A: There are generally 5 shipping options to choose from. Note that if the tickets are being emailed, will-called, or picked up, you should select either standard shipping or near-term special delivery (see details below).

Also note that the seller's contact information will be displayed at the end of the checkout process. If you are in a rush to receive the tickets, it's helpful to call the number on the bottom of the receipt and email confirmation to get in contact with the broker. Doing so will help your order get processed sooner.

• Near-Term Special Delivery ($15): This option applies for orders placed too close to the event date to be shipped via mail. When you see this shipping method as your only option, the tickets will be delivered using one of the following services: email, will-call, local pickup, or courier. You will be given delivery details by the selling broker upon confirmation of your order.
  
  
• Standard Delivery ($15): Tickets are either shipped using an expedited 2–3 day shipping service or delivered via some alternative shipping method if such a method is more convenient. Select this shipping option if either:
  
  (A) You are in no rush to receive the tickets.
  (B) The tickets are being emailed, will-called, or picked up.
  
  
• Express Delivery ($25): Tickets are shipped using an expedited 1–2 day shipping service. Use this method if your event is within the next 72 hours to guarantee that your tickets will arrive in time for the event.
  
  
• Saturday Delivery ($35): Tickets are shipped using an expedited 1–2 day shipping service. Use this method if you are ordering on Thursday night or Friday for a Saturday, Sunday, or Monday event. Please be aware that unless specified, tickets shipped for events on Mondays may not arrive until Tuesday unless "Saturday Delivery" is selected.
  
  
• International Express Delivery (Rates Vary): Tickets are shipped using an expedited international delivery method. Use this method when you are located outside of the United States by selecting your country of origin. Please be aware that international shipments may experience delays that are beyond our control for a variety of reasons including but not limited to: customs delays, transit delays, and local service availability. Please allow at least 5 business days before your event for your tickets to arrive once shipped.

A: When you begin the checkout process, you may notice that you are directed to a page called "tickettransaction2.com" This is an SSL encrypted order-processing hub that most ticket sites use to route orders.

A: All seats are full-view unless noted otherwise. If you don't see any notes in the listing (e.g. obstructed view, partial view) that suggest otherwise, you can rest assured that all tickets in the listing have a full view of the event.