Help - Existing Orders

A: If an event is rescheduled, you will be able to use your tickets on the rescheduled date.

If an event is cancelled without a rescheduled date, contact the selling broker and you will receive a refund.

A: You can contact the seller by calling the phone number listed on the bottom of the TicketTurbo.com email confirmation (you should have received it shortly after placing the order and it will have the subject Ticketturbo.com - Ticket Order Information).

If you cannot locate this email or need more help, feel free to call 877.224.2093 or email support@ticketturbo.com for further assistance.

TURBOTIP ~ Brokers are often busy and aren't always available to pick up their phones. If you placed an order and cannot get in contact with the seller, you can also check your order status by using MyTicketTracker (see "Ticket Tracker" below for details). If you've made numerous contact attempts and are still having trouble contacting the seller, please do not hesitate to contact us for assistance.

A: Although rare, disputes with brokers can arise. Disputes can be divided into 2 categories based on severity:

• Partial Refund Disputes: These are disputes where a customer believes a broker mishandled their order in such a way that they're entitled to a partial refund. These disputes generally occur when a broker charges more or delivers less than what the customer ordered.
  
  
• Full Refund Disputes: These are disputes where a customer believes a broker mishandled their order in such a way that they're entitled to a full refund. These disputes generally occur when a broker either failed to deliver or delivered voided tickets.

Should a situation occur where you feel compelled to dispute a transaction, please follow the steps below:

• Step 1) Email disputes@ticketturbo.com with the following 3 items to inform us of the issue:
  
       (1) Category of the dispute: Partial Refund or Full Refund?
       (2) Details of the dispute: What happened?
       (2) A copy of the Ticketturbo.com order confirmation.
  
  If you are not sure where this confirmation is, you should have received it shortly after placing the order. The subject of this email is Ticketturbo.com - Ticket Order Information and should be in either the inbox or SPAM folder of the email you used to checkout. If you cannot find this email, please call 877.224.2093 for assistance.
  
  
• Step 2) Contact the broker and attempt to resolve the dispute with them. Most brokers are reasonable and will be willing to work with you provided you are reasonable as well.
  
  
• Step 3) If the broker is not willing to work with you, please call 866.459.9233 for further assistance.

A: These are generally emails sent to ticket buyers notifying them that their order cannot be filled.

How It Works: Ticket Tracker is an order tracking tool used by the tickettransaction2 order-processing system. This system links tickets sites and ticket brokers together and whenever a buyer places and order, that order gets routed to the selling broker's Point Of Sale (POS) order-processing system.

When the broker receives the order on their system, it gives them the option to either (A) accept it or (B) reject it. If and when an order is "rejected", an automated email is sent to the buyer with the subject "Feedback From Ticket Tracker."

When an order cannot be filled, brokers generally contact the buyer to notify them and present them with alternatives. However, not all brokers do this and not all contact attempts are successful. And when this is the case, it often creates a certain level of confusion for buyers.

In an effort to help minimize this confusion, if you ever receive that email without being contacted by the selling broker, here's what you should do:

• Step 1) Contact the seller by calling the phone number listed on the bottom of the TicketTurbo.com email confirmation (you should have received it shortly after placing the order and it will have the subject Ticketturbo.com - Ticket Order Information).
  
  
• Step 2) Ask the broker why the order cannot be filled and see if there are any alternatives. If the broker cannot find a way to fill the order, please print a copy of BOTH the "Ticketturbo.com - Ticket Order Information" and the "Feedback From Ticket Tracker" emails for your records.
  
  
• Step 3) If you're still interested in tickets, feel free to give us a call at 877.224.2093 and we'll try to find alternatives for you.

A: Lost/Stolen tickets are generally irreplaceable when purchased second-hand. As such, it's very important that you treat tickets like "cash" and keep them in a safe place. If you're convinced that you've lost your tickets, please do as follows:

• Step 1) Understand that losing your tickets is similar to losing your wallet. There's NO guarantee that you will get them back and if you do, consider yourself lucky.
  
  
• Step 2) Contact the selling broker you that shipped your tickets. The seller's contact information will be on the Ticketturbo.com order confirmation.
  
  If you are not sure where this confirmation is, you should have received it shortly after placing the order. The subject of this email is Ticketturbo.com - Ticket Order Information and should be in either the inbox or SPAM folder of the email you used to checkout. If you cannot find this email, please call 877.224.2093 for assistance.
  
  
• Step 3) Explain the situation to the broker and ask them if there's any way they can have those tickets voided and have replacements sent to you. Note that this typically requires the original buyer (the name printed on the tickets) to contact the issuer of the tickets and request replacements. Because many brokers buy tickets from fans, the level of difficulty in requesting replacements will depend on whether or not the broker was the original buyer.
  
  If the broker is reluctant, it might be helpful to offer them a fee for their service. If they still won't do it at that point, then unfortunately you will have to purchase a new set of tickets.

A: Whenever an order is placed on the TicketTurbo website, an automated order confirmation is automatically sent to the email address entered during the checkout process. This email's subject/title is "Ticketturbo.com - Ticket Order Information."

If you believe you placed an order and cannot find this email, please follow the steps below:

• Step 1) Try to remember (A) the email you checked out with and (B) the date you placed the order.
  
  
• Step 2) Search both (A) the inbox and (B) the SPAM folder of that corresponds with that email address for an email from "TicketTurbo.com" with the subject "TicketTurbo.com - Ticket Order Information."
  
  
• Step 3) If you cannot locate this email or need more help, feel free to call 877.224.2093 or email support@ticketturbo.com for further assistance.

A: To track your order and shipping status, please follow the steps below:

• Step 1) Log onto MyTicketTracker
  
  
• Step 2) Enter the email address and the PIN number located on the automated Ticketturbo.com order confirmation. If you don't know your PIN or forgot which email you entered during checkout, please search your inbox and SPAM folder for an email with the subject "Ticketturbo.com - Ticket Order Information."
  
  If you cannot locate this email or need more help, feel free to call 877.224.2093 or email support@ticketturbo.com for further assistance.

A: When an order is placed on the TicketTurbo website, the order gets routed to the selling broker and is usually processed and shipped the same day. However, sometimes it takes longer for the broker to process and ship the tickets, which can be a frustrating experience. If you placed an order on TickeTurbo.com and feel that you should have received the tickets by now, please call 877.224.2093 or follow the steps below:

• Step 1) Make sure that your order was actually placed. To do this, please check your email account for the automated Ticketturbo.com order confirmation. The subject of this email will be Ticketturbo.com - Ticket Order Information and should be in either the inbox or SPAM folder of the email you used to checkout. If you cannot find this email, please call 877.224.2093 for assistance.
  
  
• Step 2) If and when you locate this email, please use the email address and PIN number in the confirmation and login to MyTicketTracker. Look at the order status and click on the tracking link to see whether the tickets were shipped.
  
  
• Step 3) If your concerns have not been addressed at this point, please contact the broker directly by calling their number, which should be provided in both the MyTicketTracker order status site and the Ticketurbo.com email confirmation. If you cannot get in contact with the broker, feel free to call us at 877.224.2093 for assistance.
  
  
• Step 4) If your concerns still haven't been addressed after following Steps 1-3, please email support@ticketturbo.com with the 2 items below to escalate the issue:
  
     (1) A description of the problem you are experiencing
     (2) A copy of the Ticketturbo.com order confirmation.

A: Because tickets are time-sensitive items, all sales are final and no returns or exchanges are permitted. However, we understand that unexpected things happen and people often find themselves with tickets they can no longer use. We also understand that people often end up with tickets that they realize aren't suitable for them. As such, here's our advice on what to do if you feel compelled to return or exchange your tickets.

• Step 1) Understand that although "no returns/exchanges" is generally an industry-wide policy, this doesn't mean that you cannot sell your tickets. Tickets are "one of a kind items" and generally hold value. As for how much value they hold, that depends on (A) what tickets you have and (B) how much demand there is for your tickets.
  
  
• Step 2) Assess the marketability of your tickets and feel free to use the TicketTurbo site to gauge the current prices for similar tickets. Our pre-checkout prices are equivalent to the prices ticket professionals believe their tickets are worth. While the prices will vary, this will help shine a light on the approximate "market value" of your tickets.
  
  If the prices for similar tickets are lower than the price you paid, be prepared to have some difficulty unloading the tickets. On the other hand, if prices for similar tickets are higher than they were when you purchased the tickets, the tickets should be fairly easy to unload and you might even be able to make a little money in the process.
  
  
• Step 3) Regardless what conclusion you reach, the first thing you should do is list your tickets on at least 3 major ticket sites. Although we prohibit non-professional ticket listings on our site, there are plenty of sites out there where you can list your tickets for free. Keep in mind that the more sites you list your tickets on, the higher the odds of unloading your tickets.
  
  If time allows, wait a few days to see if anyone picks them up. If not, then you might want to consider contacting a few ticket brokers to see if they want your tickets. But be aware that if you sell them to a broker, you probably won't get much for them regardless how marketable they are. So it's best to use this approach as a last resort.

TURBOTIP ~ For those of you looking to trade your tickets, you are probably better off selling them first and then buying the tickets you want after. If you trade tickets with a stranger, you may end up with fraudulent tickets. And if you try to trade with a broker, you probably won't get much in return. So it's probably best to sell your tickets first and then buy another set after.

A: This is a order tracking tool that many ticket sites use to help ticket buyers keep track of their orders. If you aren't familiar with this tracking tool, you can use it by following the steps below:

• Step 1) Log onto MyTicketTracker
  
  
• Step 2) Enter the email address and the PIN number located on the automated Ticketturbo.com order confirmation. If you don't know your PIN or forgot which email you entered during checkout, please search your inbox and SPAM folder for an email with the subject "Ticketturbo.com - Ticket Order Information."
  
  If you cannot locate this email or need more help, feel free to call 877.224.2093 or email support@ticketturbo.com for further assistance.